The following terms and conditions apply to the use of this website (www.artofembroidery.com) and any affiliate sites which Art of Embroidery has full control, as well as all transactions conducted through the sites and offline transactions with Art of Embroidery. Be sure to review the contents thoroughly, and be aware that the contents are subject to change without notice.
Legal Notice
All machine embroidery designs purchased through our embroidery library are licensed strictly as purchased, for ‘Personal Use’ by default with additional license options available at time of purchase. Contact us via telephone or email, should a license upgrade be necessary after purchase.
Personal Use is defined as using the embroidery design for stitch-outs to be used by you personally or as a gift to a friend or family member. Stitch-outs or products containing the stitch-out from Personally Licensed embroidery designs may not be sold or exchanged for other value, and the embroidery design files may not be distributed.
Custom digitizing services grant only Personal and Retail licensing. Redistribution licensing of custom digitized designs is available at an additional cost.
If you are seeking to license our designs for retail sales of stitch-outs (and/or stitched products) please review our licensing page and select the correct license when adding designs to your cart. Not all designs are available for retail and redistribution licensing.
Redistribution licensing is no longer sold through our website. Contact us for pricing on designs to be distributed.
Copyright
Unless otherwise noted, all content and products appearing on our Web site are the property of Art of Embroidery and subject to United States and International copyright laws. All rights reserved.
Digitizing and Stitch-out
Art of Embroidery assumes no responsibility for determining the proper ownership or proper use of customer submitted artwork. By submitting artwork to Art of Embroidery, you certify that you are the creator and rightful owner of the art, or you are authorized under license or other written permission for use of any copyrighted works or trademarks included within the artwork you submit. You may be required to provide proof of ownership or license.
Art of Embroidery may refuse to provide service if we suspect or determine that you are not the legal copyright holder or a licensee of submitted artwork and/or any portion thereof.
You assume full responsibility for any legal actions or damages caused, including but not limited to, legal fees, judgements, and expenses. Art of Embroidery, its affiliates, heirs, and assignees shall be held harmless, from and against all claims, liabilities and expenses.
Art of Embroidery reserves the right to use images of custom digitized work as samples in promotional materials without liability as to trademark, copyright, or other proprietary rights.
Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Art of Embroidery. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Art of Embroidery or any third-party, except as expressly granted herein.
Use of Our Site
Our site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on our site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.
Art of Embroidery and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Art of Embroidery believes that customer conduct violates applicable law or is harmful to the interests of Art of Embroidery and its subsidiaries or affiliates.
Account Security
We will never ask for a user’s password via telephone or email.
Site users are not permitted to share credential information with other persons. This practice is a security risk and could result in fraudulent charges and unlawful redistribution of designs.
Various techniques may be incorporated on our website for login, registration and checkout to help reduce fraudulent activities. This may include captcha, honey pot and fields hidden from human interface.
Account Termination
Registered accounts on our site which have made no purchases and have been inactive for more than 12 months will be deleted. If an account is determined to be falsely registered or malicious in intent, it will be deleted regardless of time-frame.
Accounts with purchases which are not active for more than three years may be deleted and files will no longer be available to download again.
Reviews and Comments
Reviews and comments left on our site, or another site with reviews about Art of Embroidery, become our property once submitted and may be retained indefinitely at our discretion. These submissions will be attributed to the person leaving the review or comment, however we reserve the right to correct or omit submissions as we deem appropriate.
Privacy Policy
Personal information that you submit to Art of Embroidery through our web site is governed by the Art of Embroidery Privacy Policy.
Art of Embroidery does not provide your contact information, including name and e-mail address, to any persons or organizations except as required for processing transactions, or by court order and other legal procedure.
Information We Collect
Art of Embroidery collects information from you during the checkout process to facilitate your transactions and provide our services. This information may include, but is not limited to, your name, email address, mailing address, and phone number. The information collected may be used to establish your user account, process and complete purchases, and support other related transactions or services.
An IP address, search terms, and referral links will be collected and anonymized before storing it to the activity log database. Additional data, including login dates and times, the number of account logins, and the number of downloads associated with individual files, may also be collected and stored for analytical, operational, and security purposes.
Cookies
Our website uses cookies1 and similar technologies to ensure you get the best experience on our site. Certain cookies and data collection activities are controlled by third-party service providers WordPress, Gravatar, EDD, Akismet, PayPal and Google services, for example. You may manage or adjust your cookie preferences through the settings and privacy controls provided by these individual third parties. We are not responsible for the privacy practices, data protection procedures, or content of third-party providers or their platforms. For information regarding how these providers collect, use, and protect data, please refer to their respective privacy policies and data protection statements available on their websites.
Our e-commerce website may use cookies and similar technologies to maintain your shopping cart, support the checkout process, and provide us with general information about visitor activity and site usage. These cookies are not used by Art of Embroidery for advertising purposes or to track your activity across third-party websites.
Opting out of or blocking cookies used by Gravatar and Google services should not significantly affect your experience on our website. However, disabling cookies from PayPal, WordPress, Easy Digital Downloads (EDD), or our cookies may prevent certain website functions from working properly, including completing transactions or accessing purchased design file downloads.
Sale of Personal Information
Art of Embroidery does not sell, rent, lease, or otherwise share the personal information we collect for commercial purposes. If you would like to confirm or update your privacy preferences regarding the use of your personal information, please contact us by email, postal mail, or through our Contact Us form2 for this purpose. For privacy and record-keeping purposes, we are unable to accept personal information preference requests by telephone.
Data Protection
Our security protocols relate to your data that is stored on our website. We use security software and reputation services to help protect the data, which includes automatic disablement of services to dangerous visitors and security threats.
PayPal is used for payment services, therefore no personal payment information is stored on our site. Please see PayPal’s Privacy and Protection policy for more information.
Data Correction
You have the right to request correction of errors within your data, except that which must remain static as per legal provisions, or recorded within previous conduct of orderly business.
Do Not Track
We do not track your browser usage entering or leaving our web-site, therefore we do not alter our data collection and usage practices when we detect a signal about tracking from your browser.
Any tracking by third party services is controlled by their privacy policies and your set preferences with them. For more information, please follow the respective links for these organizations, provided earlier in our privacy policy.
Removal of Data
You may request that we remove your account and all related personal information, including transactions and artwork, by sending us a message through our ‘Contact Us’ form, by postal mail, or by email. For privacy and record-keeping purposes, we are unable to accept personal information removal requests by telephone.
Deleting a user account and any associated personal information will prevent future access to previously purchased design files through the account. Download links provided in purchase receipt emails will expire after their stated validity period and cannot be reused once expired.
Removal of your personal data does not include certain backend records or log data that we are required to retain for administrative, legal, regulatory, or security purposes. Any retained information will be maintained and used only as necessary to fulfill these obligations.
All removal requests are verified before they are processed. Once the requestor’s identity has been successfully confirmed and the request has been validated, it will be completed within 45 to 90 days, depending on its complexity. If we are unable to verify the requestor’s identity or validate the request, we will be unable to fulfill the removal request.
Reviews and comments submitted through our website become part of our content and may not be removed upon submission. Upon request, we will make reasonable efforts to anonymize identifying information, such as names and locations, by replacing them with initials or another appropriate alternative.
EU Right to Withdraw
The products offered on this site consist of digital content delivered electronically. By placing an order and requesting immediate access to or download of the digital content before the expiration of the applicable withdrawal period, you expressly request that performance of the contract begin immediately. You acknowledge that you will lose your right of withdrawal once the download or other digital delivery begins, to the extent permitted by applicable law.
Once digital delivery has begun under these conditions, the purchase is final and no refunds or cancellations will be provided except where required by applicable law, including where the Product is defective, not as described, or otherwise subject to mandatory consumer protection rights.
Outbound Links
Some content on our website may contain links to third-party websites, including social media platforms, suppliers, and other external resources. Art of Embroidery does not control or endorse these external sites and is not responsible for their availability, functionality, quality, accuracy, or the content they provide.
Consumer Agreement
By purchasing any designs or services from Art of Embroidery, you acknowledge and accept responsibility for the use of those products and assume liability for any incidents, accidents, or damages that may arise from products incorporating the designs or services provided.
Licensing
By accessing our site and purchasing products offered through it, you agree to use those products only in accordance with the license granted with your purchase. Please review the licensing terms carefully to ensure your use complies with the permitted conditions.
Custom and Stock Designs that have been modified by the end user or any third party are no longer covered under our service guarantee. However, all original design components remain the intellectual property of Art of Embroidery. All licensing terms shall remain in effect unless expressly modified or replaced by prior written agreement between Art of Embroidery and the applicable party.
If any individual or entity is found to be using our products outside the scope of the license purchased, they may be held responsible for the applicable license fees, plus damages of no less than $250 per item, per occurrence, and any applicable legal fees and costs.
Payment Terms
Payment for services or products is in United States Dollars (US$) by Credit Card (Square), Cash, Check, Money Order, or via PayPal as configured on the site or prior agreement. Services or products may not be provided until payment has been received.
Due to current banking and processor fees, there is a US$40 charge on any returned and incorrectly disputed payments.
Accounts are subject to US$25 late fee, per 30-day period, for failure to pay.
Stock Designs
Full payment is due at the time of ordering stock machine embroidery designs for all customers.
Custom Digitizing
Full payment is due before digitizing services begin for all new customers.
Customers which have successfully completed a minimum of five purchases may pay up front, or with management approval be billed for digitizing services. Terms depend on track record and payment method.
- Credit Card – Payment is due within three business days after the invoice is generated and emailed upon completion of the digitizing service. Design(s) may be held until payment is complete.
- NET15 Check – Billing is by prearranged schedule and Payment is due within 15 calendar days after the invoice is generated and emailed.
Failure to meet payment terms will revert account status to full payment due before services begin.
Custom Embroidered Products
Art of Embroidery is no longer providing custom embroidered products; however this section is retained due to existing contracts and for archival purposes.
Full payment is due at the time of ordering custom embroidered products for all new customers.
Customers which have successfully completed a minimum of three custom embroidery purchases may pay a deposit for materials upon ordering. The remaining balance must be paid in full before shipping the final product or at the time of local delivery.
Training Sessions
Full payment for all customers is due prior to the scheduled training appointment.
Shipping & Delivery
Design files are available for direct download from our website. After successfully completing the purchase process, customers will be provided with download links to access their purchased content. Download links delivered by email remain valid for forty (40) days from the date of purchase. After 40 days, customers must login to the site to download purchased designs. Designs may be downloaded up to ten times.
Art of Embroidery delivers custom design files electronically via the Internet to the valid email address provided by the customer. If the provided email address is invalid or delivery fails, we will make reasonable efforts to identify and contact a valid delivery destination.
Art of Embroidery ships design CDs and other tangible products only to confirmed physical addresses within the continental United States. We do not offer shipping to international locations.
Sales Tax
Art of Embroidery charges sales tax for certain products based on the applicable sales tax laws as appropriate for the location for which the order is being placed.
We are located in Pennsylvania and all purchases for Pennsylvania residents are taxed according to Pennsylvania sales tax law. Pennsylvania based businesses and non-profit organizations are required to supply PA form 1220 for sales tax exemption.
Return Policy
Due to the nature of digital products, Stock Designs and Custom Embroidery Designs are non-returnable and non-refundable once purchased or delivered.
Always complete a test stitch-out on comparable scrap material before stitching on the final product. This helps verify the design, settings, and material compatibility before proceeding with the finished item.
Stock Designs
If there is an issue with a stock embroidery file that Art of Embroidery has provided you, or you have misplaced the design, you can log on to our site and download the design again, up to a total of ten times per design.
If a functional or compatibility issue is discovered with a stock machine embroidery file, we will make every attempt to correct the issue within 15 days of your purchase. Be sure to describe in detail the issue, your materials, your equipment, and include photographs of the failed stitch-out (top and under-side).
Any stock embroidery design that has been modified by the end-user or other party is not subject to guarantee or support from Art of Embroidery.
Art of Embroidery is not responsible for replacing materials that are damaged as a result of a failed stitch-out or embroidery process.
Custom Digitizing
If we advise you of an issue due to small text or details and you do not allow us to omit, modify or resize the item in question, we will do our best to provide an acceptable design but we can not guarantee the results.
If a functional or compatibility issue is discovered with a custom digitized embroidery file, we will make every attempt to correct the issue if brought to our attention within 15 days of your purchase. Be sure to describe in detail the issue, your materials, your equipment, and include photographs of the failed stitch-out (top and under-side).
Any custom digitized embroidery design that has been modified by the end-user or other party is not subject to guarantee or support from Art of Embroidery.
Art of Embroidery is not responsible for replacing materials that are damaged as a result of a failed stitch-out or embroidery process.
If your custom digitized embroidery file that Art of Embroidery has created for you becomes corrupted, or you have misplaced the file, we will resend the original design file to you at no charge within six months of your purchase. After six months, design files are moved to Archive Storage. A recovery fee of $13 applies to designs retrieved from Archive Storage. Design files are purged from Archive Storage after seven years and cannot be recovered. We recommend making a backup of all your data, purchased or self-created. See our article on Managing Embroidery Files for suggestions.
Design CD
If within 15 days of receipt, you find there is an issue with a design CD that we shipped to fulfill your order, we will send a replacement disc. No further guarantee is available if the disc should become inoperable at a later time. We recommend making a backup of all your data, purchased or self-created. See our article on Managing Embroidery Files for suggestions.
Custom Embroidered Products
Art of Embroidery is no longer providing custom embroidered products; however this section is retained due to existing contracts and archival purposes.
Upon receipt of a custom embroidered product, inspect the item(s) carefully. We cannot guarantee products that we did not manufacture, however we will address any issues related to our workmanship that are reported within fifteen (15) days of receipt. Please contact us promptly if you identify a workmanship issue so we can determine an appropriate resolution.
We recommend providing at least one additional item of each product supplied for embroidery. Extra materials help account for potential equipment issues or unforeseen circumstances that may result in damage during the stitching process. Art of Embroidery is not responsible for replacing or reimbursing products damaged due to mechanical failure or issues that occur during the embroidery process.
All sales are final. Returns are not accepted for any physical products and/or stitch-outs.
Cancellations
Cancellation can be done via telephone or email. Be aware that we base the cancellation timing on when we receive the notice, not when you sent it. This is an important consideration, as email can be delayed outside of our control. We recommend notifying us of a cancellation via telephone, and then follow-up via email.
Custom Digitizing
Custom digitizing services may be cancelled up to one hour prior to scheduled service start, with no cancellation fee.
Digitizing services that are cancelled within one hour of scheduled start are subject to 50% cancellation fee, unless service is rescheduled to within a period of no more than three business days from the original appointment.
100% cancellation fee is due on digitizing services which are cancelled during or after the scheduled service period.
Custom Embroidered Product Services
Art of Embroidery is no longer providing custom embroidered products; however this section is retained due to existing contracts and archival purposes.
Embroidery service orders may be cancelled up to twenty-four (24) hours before the scheduled start of production. Materials purchased specifically for the embroidery order are non-refundable. If an order is cancelled after materials have been purchased, the purchaser is responsible for any applicable shipping charges to return the unused materials.
Embroidery service orders cancelled after production has begun are subject to charges for work completed as of the cancellation date or a cancellation fee equal to fifty percent (50%) of the total order, whichever is greater. Materials purchased specifically for the embroidery order are non-refundable. The purchaser is also responsible for any applicable shipping charges to return the blank materials and any completed items.
Embroidery service orders cannot be cancelled once the job has been completed. The purchaser is responsible for the full cost of the completed order, plus any applicable shipping charges for delivery of the finished items.
Training Sessions
There is no cancellation fee for training sessions cancelled up to 12-hours prior to the scheduled appointment.
Training sessions cancelled between one (1) hour and twelve (12) hours before the scheduled appointment are subject to a cancellation fee equal to one hour of training, unless the session is rescheduled to a date within three (3) business days of the original appointment.
If the client fails to attend a scheduled training session or cancels less than one (1) hour before the scheduled appointment, a cancellation fee equal to 100% of the scheduled training session will be charged.
Company Hours
Customer Service hours are 10 AM to 5 PM Eastern Time (USA), Monday through Friday. We observe daylight savings time; please plan accordingly.
We are not open on weekends or for the following holidays:
| Holiday | Date |
| New Year’s Day | January 1 |
| Memorial Day | Last Monday in May |
| Independence Day | July 4 |
| Summer Vacation | Last 15 calendar days of August |
| Labor Day | First Monday in September |
| Thanksgiving | Last Thursday (and the following Friday) in November |
| Yule | December 21 |
| Christmas | December 25 |
| New Year’s Eve | December 31 |
If a holiday falls on a weekend, we may be closed the prior Friday or following Monday in observance of the holiday.
As a family-run business, unexpected circumstances may occasionally arise. We reserve the right to close on additional days without prior notice.
Miscellaneous
Void Where Prohibited
Although the information on our web site is accessible worldwide, not all products or services discussed in our web site are available to all persons or in all geographic locations or jurisdictions. Art of Embroidery reserves the right to limit the provision of products or services to any person, geographic area, or jurisdiction they so wish and to limit the quantities of any products or services that are offered. Any offer for any product or service made in the materials on our web site is void where prohibited.
Governing Law
In the event of litigation both parties agree that the Law of Pennsylvania shall apply and both parties consent to the jurisdiction of the local magisterial courts of Newville/West Pennsboro, Cumberland County, Pennsylvania, USA. Both parties expressly waive a trial by jury and waive any right of removal or transfer, whether due to forum non convenience or other reason.
These Terms and Conditions constitute the entire agreement between you and Art of Embroidery with respect to our website, products and services. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Art of Embroidery with respect to our website, products and services. No change of the Terms and Conditions shall be effective unless it is authorized by Art of Embroidery.
If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be construed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
We are a digital services organization. We do not have a retail location and may not be visited by solicitors or customers (current, previous or future).
UPDATED 16 April 2026