The following terms and conditions apply to the use of this website as well as all transactions conducted through the site and offline.
Personal Use is defined as using the machine embroidery design for stitch-outs to be used by you personally or as a gift to a friend or family member. Stitch-outs or products containing the stitch-out from Personally Licensed embroidery designs may not be sold and the files may not be distributed.
Digitizing Services grant only Personal and Retail licensing. Redistribution licensing of custom digitized designs is available at an additional cost.
If you are seeking to license our designs for retail sales of stitch-outs (and/or stitched products) or redistribution of files, please review our licensing page and select the correct license when adding designs to your cart. Not all designs are available for retail and redistribution licensing.
All content and products appearing on our Web sites are the property of Art of Embroidery, Copyright ©2004-2021. All rights reserved.
Digitizing and Stitch-out
Art of Embroidery assumes no responsibility for determining the proper ownership or proper use of customer submitted artwork. By submitting artwork to Art of Embroidery, you certify that you are the creator and rightful owner of the art, or you are authorized under license or other written permission for use of any copyrighted works or trademarks included within the artwork you submit. You assume full responsibility for any legal actions or damages caused, including but not limited to, legal fees, judgements, and expenses; Art of Embroidery, its affiliates, heirs, and assignees shall be held harmless, from and against all claims, liabilities and expenses. Art of Embroidery reserves the right to use images of work as samples in promotional materials without liability as to trademark, copyright, or other proprietary rights.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Art of Embroidery. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Art of Embroidery or any third-party, except as expressly granted herein.
Use of Our Sites
Our sites may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on our sites may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Art of Embroidery and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Art of Embroidery believes that customer conduct violates applicable law or is harmful to the interests of Art of Embroidery and its subsidiaries or affiliates.
By purchasing any designs or services from Art of Embroidery, you are accepting all responsibility and liability for incidents and accidents that may occur from the use of products where the said designs or services have been used.
By use of our sites and purchasing products contained within, you are agreeing to use the products only as licensed with your purchase. Please review the licensing conditions to ensure compliance.
Shipping & Delivery
Design files are downloaded directly from our web-sites. Patrons will be presented links to download their content after successfully completing the purchase process.
Art of Embroidery sends custom design files via Internet to valid e-mail addresses only. Should the address you give us fail, Art of Embroidery will make every attempt to find a valid destination.
Art of Embroidery ships design CD’s and other tangible products only to locations within the United States and will not ship to international locations.
Art of Embroidery charges sales tax for certain products based on the applicable sales tax laws as appropriate for the location from which the order is being placed.
Due to the nature of digital distribution, Stock and Custom Embroidery Designs are not returnable or refundable.
Always perform a test stitch-out on scrap material before stitching on your final product.
If there is an issue with a stock embroidery file that Art of Embroidery has provided you, or you have misplaced the design, you can log on to our site and download the design again, up to a total of three times. Accounts which are not active for two years are deleted and files will no longer be available to download again.
If a functional or compatibility issue is discovered with a stock embroidery file, we will make every attempt to correct the issue within 15 days of your purchase. Be sure to describe in detail the issue and include photographs of the failed stitch-out (top and under-side).
If there is an issue with a custom digitized embroidery file that Art of Embroidery has created for you, or you have misplaced the file, we will resend the file to you at no charge within six months of your purchase. After six months, a recovery fee of $13 applies.
If we advise you of an issue due to small text or details and you do not allow us to omit or resize the item in question, we will do our best to provide an acceptable design but we can not guarantee the results.
If a functional or compatibility issue is discovered with a custom digitized embroidery file, we will make every attempt to correct the issue within 15 days of your purchase.
If within 15 days of receipt, you find there is an issue with a design CD that we shipped to fulfill your order, we will send a replacement disc. No further guarantee is available if the disc should become inoperable at a later time. We recommend making a backup of all your data, purchased or self-created. See our article on Managing Embroidery Files for suggestions.
Custom Embroidered Products
Upon receipt of a custom embroidered product, inspect it thoroughly. We cannot guarantee products that we did not manufacture, however if an issue is found with our workmanship within 15 days of receipt, contact us for remediation.
We recommend including at least one extra of each item you supply for Art of Embroidery to stitch upon. This allows for mechanical issues which may damage your product. Art of Embroidery is not responsible to replace or reimburse for products damaged as a result of mechanical failure.
Digitizing services may be cancelled up to one hour prior to scheduled service start, with no cancellation fee.
Digitizing services that are cancelled within one hour of scheduled start are subject to 50% cancellation fee, unless service is rescheduled to within a period of no more than three business days from the original appointment.
100% cancellation fee is due on digitizing services which are cancelled during or after the scheduled service period.
Embroidery Services may be cancelled up to 24-hours prior to scheduled start of production. The cost of materials purchased for the embroidery job are not refundable. Additional shipping charges are applicable to send the blank materials to the purchaser.
Embroidery Services that are cancelled after the job started are subject to additional charges for already completed work or a 50% cancellation fee, whichever is more. The cost of materials purchased for the embroidery job are not refundable. Additional shipping charges are applicable to send the blank materials and completed items to the purchaser.
There is no cancellation fee for training sessions cancelled up to 12-hours prior to the scheduled appointment.
Training sessions cancelled between one hour and 12-hours prior to the scheduled appointment are subject to a cancellation fee equivalent to one hour of training, unless rescheduled to within a period of no more than three business days from the original appointment.
If the client does not appear for the training session, or cancels within one hour of the appointment, a 50% cancellation fee will be charged.
Customer Service hours are 10 AM to 5 PM Eastern Time (USA), Monday through Friday.
We are not open on weekends or for the following holidays:
|New Year Day||January 1|
|Memorial Day||Last Monday in May|
|Independence Day||July 4|
|Summer Vacation||Last 15 calendar days of August|
|Labor Day||First Monday in September|
|Thanksgiving Day||Last Thursday in November|
Being a family run business, unexpected events may arise. We reserve the right to close on other days without advanced notice.
Payment for services or products is in United States Dollars (US$) by Credit Card (Square), Cash, Check, Money Order, or via PayPal as defined, on the individual site. Services or products will not be provided until payment has been received, except as exclusively arranged before sale of such services or products.
Due to current banking and processor fees, there is a US$35 charge on any returned and incorrectly disputed payments.
Accounts are subject to US$15 late fee, per 30-day period, for failure to pay.
Void Where Prohibited
Although the information on our web sites is accessible worldwide, not all products or services discussed in our web sites are available to all persons or in all geographic locations or jurisdictions. Art of Embroidery reserves the right to limit the provision of products or services to any person, geographic area, or jurisdiction they so wish and to limit the quantities of any products or services that are offered. Any offer for any product or service made in the materials on our web sites is void where prohibited.
In the event of litigation both parties agree that the Law of Pennsylvania shall apply and both parties consent to the jurisdiction of the local magisterial courts of Jamison, Bucks County, Pennsylvania, USA. Both parties expressly waive a trial by jury.
These Terms and Conditions constitute the entire agreement between you and Art of Embroidery with respect to our web sites, products and services. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Art of Embroidery with respect to our web sites, products and services. No change of the Terms and Conditions shall be effective unless it is authorized by Art of Embroidery. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.